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Frequently Asked Questions


PRIVACY & SECURITY


Is your site secure?
Moona Fabrics takes your privacy very seriously. We only use personal information collected on our checkout form for order completion and for contacting customers regarding issues with order completion. All checkout transactions are conducted via secure sockets layer (SSL) encryption to protect your data. We do not store customer credit card information on our server.

SHIPPING


When will my order ship?
We ship within 48 hours of your placing the order. Many times we will ship your order the next day or even the same day depending on the time you placed it. It is one of our priorities to get your order to you as soon as possible.

Do you ship internationally?
Yes! Please click here to see a list of countries we ship to. Click here to see our shipping rates.

What method do you use to ship my package?
We ship via U.S. Postal Service using First Class, Priority, and Priority International Mail. Rates are calculated by the weight of items in your shopping cart. Tracking and delivery confirmation is included on all U.S. shipments. International orders do not include tracking.

Do you provide tracking?
USPS delivery confirmation is included on all U.S. shipments.
Tracking is not available on orders shipped outside the U.S.

Please visit our shipping information page for complete information and shipping rates.

ABOUT US


Who are you?
We are a mother & daughter-in-law team who are infatuated with beautiful fabrics and making fun creations with them. Running this business makes us feel like kids in a candy store. Please don't ask us how many yards are in our fabric stash...

Where are you located?
We are located in the beautiful city of Seattle, Washington.

FABRIC INFORMATION


What is the smallest cut of fabric I can order?
Our smallest cut of fabric is 1/4 yard which measures 44-45" wide x 9" long.

What is the difference between a fat quarter and a quarter yard?
A fat quarter is 18" long x 22" wide. It is fairly square in shape. A quarter yard, sometimes called a running yard, is 9" long x 44-45" wide. It is a long, rectangular strip.

What is quilters cotton?
Quilters cotton is 100% cotton fabric that is typically printed on one side. Solid colors and batiks are typically dyed. The fabric has relatively little stretch and a nice drape which makes it an ideal cloth for many different projects, including apparel and home decor. Cotton is a natural fiber that breathes, it is durable and easy to work with. It has stood the test of time and constant use.

Can I use quilter's cotton for projects other than quilts?
Yes! We've used quilter's cotton to make many children's garments, men's shirts and women's skirts as well as quilts and blankets. It's also great for placemats, tablecloths, curtains, and accessories such as handbags. The artistic and beautiful patterns provided to us by today's designers give the craft and sewing community a wide array of choices.

How wide is the fabric?
The fabric is usually 44-45" wide which can include the selvage or borders. All widths are noted in the product descriptions. We typically count on getting 42" of width from a piece of fabric after we've accounted for the selvages and washed and pressed the fabric.

ORDERING


Do you allow local customers to pick up their orders?
We prefer to ship all orders for your convenience, and if you are in the Seattle area, you will receive your order very quickly.

Can I return my fabric?
Your satisfaction with our product and service is very important to us! We will gladly accept returns or exchanges within 14 days of delivery as long as the product is in it's original unwashed, uncut and odor-free condition. Sorry, we do not accept returns on unused portions of fabric. You, the buyer, are responsible for all shipping costs unless the return is due to a mistake on our part. When you get your product please inspect it and contact us if there is a problem.

Please note: Due to copyright laws, we are not able to accept returns on patterns and books unless you received the wrong product.

Will I receive a confirmation e-mail when my order is placed?
Once your order is completed, you will have the option to print your receipt. You will receive an email from us once your order has shipped.

Can I place a special order?
We welcome special orders! Please contact us and we will do our best to fulfill your special order.

What if I forgot to put something in my order?
Don't worry if you forgot to add something to your shopping cart. Go ahead and place a second order and write a quick note letting us know what happened. We will combine the order if possible and refund excess shipping if we can fit it all in one package.